Better Late than Never

I was pretty irritated by the customer service I received from a company. I didn't think I would hear back from them at all, but I finally did. What went right? I asked for a specific remedy (please send replacement batteries) and I was persistent. Maybe the company saw my blog or maybe they were just slow to respond, but they finally did. So better late than never. I am taking them off my "do not work with" list.

Update: The remedy didn't work. The company did not send enough batteries and the ones they sent didn't make the light work. I think I will toss the lights out. At least this wasn't an really expensive purchase. Customer service matters all the time, even on the smallest purchase.

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[huangqindv]

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