I just got back from running an errand. I went to Wal-Mart to get a battery for my $18 Wal-Mart watch. Heck, it looks nice and keeps time. I bet Sam Walton never spent that much on a watch. What do I need with anything more expensive? Anyway, the lady at Wal-Mart replaced the battery and tried and tried to get the back on my watch again. She had a press with different size attachments to shield the face and back from damage. Finally, she said, "I'm sorry. I just can't get it back on. You'll have to go next door to Windsor Clock & Watch. They have better presses than we do." I thanked her and paid for my battery and left.
Now, Windsor Clock & Watch sells expensive watches and all types of clocks that can run up into the thousands of dollars. Even though I like my $18 watch just fine, I felt a little sheepish walking in there and presenting it to the man who greeted me. Anyway, he took my watch back into the repair area and replaced the back and even reset the time and date which I had yet to do since I wasn't wearing it. When he came back and handed it to me, I asked, "So, what do I owe you?" He replied, "Nothing. Just remember us if you ever need anything else."
Now, I didn't really expect him to charge me but, we are in the middle of a major kitchen remodel. Once we have everything done and see how all the colors work out, I'm thinking we're going to need two nice clocks to set things off. We'll need one in the kitchen area and one in the wet bar area. Where do you think I'll go to shop for those clocks?
In this brief, but thought-provoking post, Ginger Johnson asks, "What kind of service are you giving to your clients?"
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